Use this guide if:
The Teams Room won’t join meetings, the screen goes blank, audio/camera isn’t working, or the HDMI cable won’t share content.

1. Restart the system

Restart in this order:

1. Screens / TV
2. Teams Room computer
3. Touch panel
4. Cameras

This resets everything cleanly.

2. HDMI sharing not working

• Make sure your laptop screen is set to Duplicate or Extend.
• Try unplugging and reconnecting the HDMI cable.
• Ensure the cable adapter is the right type for your device.

3. Check Teams device settings

During a meeting → More → Settings → Devices

Make sure:

• Speaker = Room audio system
• Microphone = Room microphone system
• Camera = Room camera

4. Network checks

If Teams won’t connect:

• Check the room has working internet access.
• Restart the Teams Room computer.

When to contact support

• Camera shows locally but not in Teams.
• The Teams Room restarts repeatedly.
• HDMI ingest works only sometimes.