Use this guide if:
The live stream has no sound, no video, is showing the wrong thing, or the stream link isn’t working.

1. Check video source

In the streaming panel:

• Make sure the stream is set to show the cameras, not the Teams call screen.

2. No sound on the stream

• Check the audio level meters — they should be moving.
• Make sure the stream mix is not muted.
• Ensure the microphone audio is not only going to in‑room speakers.

3. Stream not starting

• Confirm the YouTube/Vimeo key is correct for the event.
• Make sure the stream hasn’t been set to private by mistake.

4. Recording failures

• If local recording won’t start, check for:
  • Storage full
  • A previous incomplete recording still running

When to contact support

• Repeated “silent streams.”
• Wrong video source even after switching.
• Stream keeps disconnecting.