Use this guide if:
A room camera is black, frozen, pointing at the wrong place, or looks blurry.

1. Simple fixes

1. Make sure the camera’s power light is on.
2. If it has a privacy shutter, make sure it’s open.
3. Restart the camera by unplugging and reconnecting it if possible.

2. Check which camera is selected

On the room’s control screen:

• Make sure the correct camera is chosen
• If in Microsoft Teams:
  • Go to Settings → Devices → Camera and choose the right one.

3. If the camera is pointing at the wrong seat

• Try pressing the correct preset (1, 2, 3, etc.).
• If it still looks wrong, reposition it with on‑screen controls.

4. Focus issues

• Most PTZ cameras auto‑focus.
• If the picture stays blurry, restart the camera.

When to contact support

• Camera keeps going offline.
• Camera stays black only when using Teams.
• Presets keep changing on their own.